Terms of Use, Warranty, Returns, Purchase Order Terms & Conditions

Terms of Use

At Worldwide Supply, otherwise referred to as “we,” “us,” “our,” “ourselves,” “business” and “company,” our Terms of Use Agreement describes and oversees your use of our website, worldwidesupply.net, and all its subpages. By accessing and using our site, as well as products, services and networks, you are subject to our Terms of Use Agreement, and confirm that you have read, understand and agree to our Terms of Use Agreement and will comply with applicable laws and regulations.

At any time, we may modify and update our Terms of Use Agreement — if updated, we will note the month, day and year at the top of this page. By continuing to use our website, you continue to confirm your reading, understanding and agreement of our Terms of Use Agreement. Should you not agree to comply with any changes to our agreement, discontinue access to our website.

The laws of the U.S. state of New Jersey governs our Terms of Use Agreement and will resolve any dispute. By using our website, services and products, you agree to only take action related to Worldwide Supply in the state and federal courts within the limits of Morristown, New Jersey. You also waive all your defenses of forum non conveniens and lack of personal jurisdiction in respect to Morristown, New Jersey.

We ask that you review and read our Terms of Use Agreement, as well as contact us with questions, as the following document pertains to your legal rights.

Personal Use Only

Worldwide Supply’s sites and services are for your personal, non-commercial use only. Thus, you may not use our website and services in the following ways:

  • To sell a product or service
  • To drive traffic to your website for commercial purposes or financial gains
  • To mirror the web pages of our site onto yours

If you are interested in benefiting from the commercial use of our website and services, we require a written agreement between our company and yours beforehand.

Submissions

By using our website and its submission features, such as for asking questions, providing comments and suggestions, offering feedback or sharing ideas or other data, you recognize and agree that the information you provide through these features is non-confidential and our sole property. As the owner of the exclusive rights to all information provided through our submission feature, we may use your submission for all purposes, including commercial.

Worldwide Supply is not obligated to acknowledge or provide compensation for any of your submissions.

User Conduct

As a user of our website, you agree not to distribute, post or transmit any of the following material types to or from the Worldwide Supply website:

  • Unlawful
  • Defamatory
  • Harassing
  • Libelous
  • Obscene
  • Threatening
  • Pornographic
  • Inflammatory
  • Sexually explicit
  • Scandalous

In addition to the above, you are not permitted to distribute, post or transmit any content to or from this website that is viable for civil or criminal liability under any law.

Intellectual Property

Everything on our website, including materials, information and submissions, are copyrighted material of Worldwide Supply.

Without our written consent, you may not complete the following actions on our website content:

  • Copying
  • Using
  • Reproducing
  • Transmitting
  • Re-transmitting
  • Distributing
  • Downloading
  • Posting
  • Exploiting

If you desire to use our content, you must obtain our consent via a written agreement.

Trademarks

The registered trademarks of Worldwide Supply include:

  • “Worldwide Supply”
  • “NetGuard”

Unless you have our written consent, you are unable to use the above trademarks.

No Representations and Warranties

Excluding any representations and warranties noted in our Terms of Use Agreement, we do not promise any representations or warranties, including for the following:

  • Express
  • Implied
  • Statutory
  • Without limitation
  • Merchantability
  • Fitness for a particular use
  • Noninfringement

We also refuse any error-free, interruption-free or disruption-free warranties or representations of the Worldwide Supply site and services.

Limitation of Liability

Worldwide Supply is not liable — under any circumstances — to you or a third party for any of the following damages through use or inability to use our sites and services:

  • Direct
  • Indirect
  • Incidental
  • Special
  • Reliance
  • Consequential
  • Punitive

As well, our total liability for damages, losses and causes of actions shall never exceed $5.00. We are also free from any obligation to update our site and its contents.

The only solution for dissatisfaction with our website is to conclude Worldwide Supply website, service and product use.

Privacy Policy

At Worldwide Supply, we value and respect your privacy, which is why you may visit our website without supplying your personal information. In some cases, however, we will require some personal information, such as to deliver your order. Examples of information we may request across our secure website include your name, business mailing address and preferred email address. When you supply us with your information, we will protect it and try to explain our potential use and necessity for it.

We do analyze data provided through an IP address, which is your computer’s internet address, to assess visiting and bounce-rate trends.

As a part of our privacy policy, we do not sell, rent or lease your identifiable information to others. If the opportunity arises to share your information, we will contact you and allow you to decide how you do or do not want your information used, and we will respect your wishes 100 percent. This policy also applies to any information we send to you, such as promotions, product announcements, blog updates and more — if you do not want to receive them, you may “unsubscribe” or “opt-out.”

Cookies

Our website features cookies, which act as recordkeepers to allow our site to remember you and streamline your visits. If you prefer to not receive cookies from our website, visit your browser’s help center to learn how to modify your settings to prevent, allow or ask when receiving a cookie request. Understand that denying cookie requests can result in improper displays of web pages, denial of information access and more.

If you would like to learn more about our privacy policy, do not hesitate to reach out to our team at marketing@worldwidesupply.com.

Data Controller

Worldwide Supply processes some personal and company data when the user submits it, so we will serve as both processor and controller of the data, as defined by the GDPR privacy policy requirements. Submission of information to Worldwide Supply through forms and other direct contact means will be considered as you entering into an agreement with us. Data collection only pertains to the information you provide to us directly.

Worldwide Supply can be contacted for Data Controller purposes by emailing us at info@worldwidesupply.net or calling us at 888-328-2266.

Individual data will be collected and stored until you remove the cookies from your computer or they expire. Data that you provide for an order will be collected and maintained until you tell Worldwide Supply that you wish for us to remove your data. Keeping order information allows us to best serve our customers and ensures proper addresses and other data are always available.

When any data about you or your company is no longer needed for the purposes specified in this privacy policy, it will be deleted after a specific use.

Consent

By using our website and form fields, you are consenting to this privacy policy and providing us with permission to process the personal data specifically for the purpose of creating orders or addressing questions that you provide. Consent is required for Worldwide Supply to use and process your data, but it must be explicitly given in forms or through our contact page. Whenever sensitive information is requested, we will tell you why and how the information will be used.

International Privacy Laws

If you visit a U.S. services page from outside the United States, please be aware that you are sending information to the United States, where our servers are located. This information will be transmitted from your country of origin to the United States and back. Countries often have different data protection and privacy laws, so please use this GDPR-compliant privacy policy as your guide for what we do with information and how it is handled.

Your Rights

Under our updated GDPR privacy policy, you are given additional specified rights.

First, you have the right to withdraw consent you have previously given to us to process and use personal or company information. Consent may be withdrawn by emailing us at info@worldwidesupply.net or calling us at 888-328-2266. Please note that it may take a short amount of time to fully process this request, but we will get to it as soon as we are able.

Using that same contact information, you may ask us for a copy of all data we have on your person. Verified company representatives may also request a copy of all information we have on that company.

You also have the right to correct any information that Worldwide Supply has on you or your company. Please use the same contact information for us in this section to make any requests or changes.

Please note, as with any updates under the GDPR privacy policy, we may ask you to verify your identity.

Links to Third Party Websites

Any links to third party websites we provide for your convenience — they do not indicate endorsement or verify the accuracy or reliability of the information included, which may consist of opinions, data, advice and statements from individuals, groups or organizations. By accessing any of the links to third parties on our website, you are doing so at your own risk.

Worldwide Supply will not pass on your personal data to third parties without first obtaining direct, specific consent. In general, we do not provide any information, but this policy allows us to provide your details to a partner who may be able to fulfill your request. Worldwide Supply will clearly gain your consent before such information is shared.

Equipment Returns

At Worldwide Supply, our return policy applies to only refurbished and original pre-owned equipment manufacturer (OEM) equipment, as well as OEM-branded equipment obtained through authorized resale channels. Any equipment branded as Worldwide Supply will be referred to as “equipment” in the Returns section of our Terms of Use Agreement.

For the return of OEM-branded equipment, refer to the return policies of the OEM.

If you received your equipment within the last 30 days from the date you wish to make a return, we will accept its return following authorization from returns@worldwidesupply.net, which will provide you with instructions for returning your purchase. We require that your equipment’s condition is identical to when it was delivered to you or your facility. Upon receiving your return, we will charge a restocking fee equal to 20 percent of your equipment’s purchase price.

For defective or non-working equipment, we will replace it according to our Warranty terms.

Warranty

Our equipment warranty affects only the following equipment:

  • Pre-owned OEM-branded equipment
  • Refurbished OEM-branded equipment
  • Worldwide Supply-branded equipment
  • Authorized resale OEM-branded equipment

Our warranty does not apply to the following:

  • Wholesale transactions
  • Software
  • Batteries
  • Licenses
  • Services

We also disclaim all express, implied and statutory warranties for equipment, unless otherwise detailed in the Warranty of our Terms of Use Agreement.

As a part of our warranty, we warrant that equipment sold to a buyer will contain zero defects in material and workmanship throughout the life of the product. That product, however, must be used and maintained according to Worldwide Supply and/or OEM standards and recommendations. If you transfer ownership, the warranty will become void — it is only valid for the original purchaser, also referred to as the buyer.

Should the equipment fail due to the following factors, your warrant will not apply:

  • Physical damage
  • Environmental factors
  • Neglect
  • Mishandling
  • Abuse
  • Improper maintenance
  • Accident
  • Electrical issues
  • Misuse
  • Natural disasters

Should the equipment fail due to material or workmanship defects, Worldwide Supply will take one of the following actions:

  • Replace: We will replace the defective product with the same or upgraded model, ensuring it is comparable to your purchased equipment.
  • Repair: We will repair the defective order item if a comparable replacement is unavailable.
  • Refund: We will refund the purchase price to you if we are not capable of replacing or repairing your defective equipment.

Our repair, replacement or refund of your defective equipment will be your sole solution. Worldwide Supply will not be liable for any damage, whether incidental, special, punitive, consequential or incidental or losses in profits, revenue, goods or use. The issue becomes resolved — and you release us from any liability — when you agree to our repair, replacement or refund.

To proceed with a request for repairs, replacements or refunds during the warranty period, we require for you to complete the following steps:

  • File a return request with Worldwide Supply by contacting returns@worldwidesupply.net
  • Receive a valid return authorization number
  • Return the defective equipment to us, per the instructions included with your return authorization number, within 10 days

We will pay for the following costs for repaired and replaced products, except when delivering to China, Brazil or Russia:

  • Import duties
  • Taxes
  • Fees

Worldwide Supply will also provide payment for shipping through our preferred carrier and freight provider.

Sale of Equipment to Worldwide Supply

We maintain several standards for purchasing equipment, which we will buy only from suppliers determined as legitimate by our company. All goods sold to us must include valid serial numbers and a clear and free title, as well as a satisfactory physical and working condition, as determined by our team. If purchased equipment does not represent your provided description, you are required to refund our company for all amounts paid for that equipment.

Worldwide Supply Purchase Order Terms and Conditions for North America, South America and Europe

Review our purchase order terms and conditions for North America, South America and Europe below:

1. General Application

The terms and conditions consist of the following phrases:

  • Agreement: The purchase order, plus terms and conditions
  • Purchase order: The document specifying the equipment, products and services purchased by Worldwide Supply from the seller
  • Seller: The individual or entity identified as such in the purchase order
  • Goods: The equipment, software or service detailed in the purchase order

If a seller accepts the purchase order, they agree and acknowledge the Worldwide Supply terms and conditions for North America and South America. However, if the seller and our company enter a written agreement that pertains to goods and services, then the written agreement will supersede the following terms and conditions for North and South America and Europe.

2. Purchase and Sale, Delivery Date and Expiration

Following the acceptance of the purchase order or signing of a written agreement, the seller agrees to the following:

  • To sell the agreed-upon goods and services to Worldwide Supply
  • To deliver the goods and services to our company by the listed delivery date on the purchase order

If the seller does not provide Worldwide Supply with the goods and services described in the purchase order by the designated delivery date — or within 30 days of the purchase order date if that order lacks a delivery date — we may cancel the purchase order with zero obligation to purchase the previously ordered goods and services.

3. Prices, Payment and Taxes

The purchase order confirms and provides the agreed-upon price for goods and services, as well as the payment due date. If the purchase order does not include a payment date, then the deadline will either be no later than 30 days from our receipt of the seller’s invoice or the 14-day inspection period’s expiration date.

Worldwide Supply will carry financial responsibility for the following:

  • Taxes
  • Fees
  • Levies
  • Duties
  • Any additional charges levied by a governmental authority for the purchase of goods and services

We are not responsible for any taxes resulting from the seller’s income.

4. Shipment, Title and Risk of Loss

Worldwide Supply is responsible for shipping and handling costs, which will appear as a separate charge on the purchase order. The seller will ensure that the goods are packed securely to prevent damage. Our company will carry the title and risk of loss, and approve the completion of an order when it arrives at the listed location on the purchase order.

If the seller and Worldwide Supply initiate a different agreement for shipment and title and risk of loss, it will be incorporated into the purchase order.

5. Inspection and Acceptance of Goods

Following delivery, our company will have a 14-day inspection period, which allows us to examine the goods and confirm their quality and adherence to the purchase order and agreement, as well as the absence of any defects. If we do not submit a written notice of rejection within the 14-day period, Worldwide Supply accepts the goods and waives its ability to deny acceptance of the goods.

Delivery constitutes the goods clearing customs and reaching Worldwide Supply through the address listed on the purchase order.

If we discover a defect among the goods, we must submit a written notice of rejection to the seller within the 14-day inspection period, per the terms and conditions of Section 11, Notices. Per the agreement, Worldwide Supply is not required to pay the seller for the rejected goods. Instead, the seller will issue a refund for any payments made by Worldwide Supply to the seller. The seller will also provide the necessary funds to return the goods.

6. Goods and Services Warranty

Our agreement requires that the seller warrants complete ownership of the right, title and interest in and to the goods to Worldwide Supply, plus goods that are:

  • Free and clear of liens, restrictions and encumbrances
  • Usable and in good operating condition that complies with seller documentation and the purchase order
  • Genuine products of the manufacturer listed on the purchase order with the authorized trademarks and technologies
  • Importable to the delivery address on the purchase order

If the goods are new or used, the seller will transfer the standard warranty from the original manufacturer to Worldwide Supply. For used goods with less than one year of warranty remaining, the seller will honor the warranty for one year following the delivery of the goods to the listed purchase order address. Warranty services provided by the seller shall be completed according to industry standards and applicable laws, as well as by individuals with the appropriate skill set.

7. Representations and Warranties

Both Worldwide Supply and the seller represent and warrant the following. Each:

  • Maintains complete authority and power to enter into this agreement
  • Swears the fulfillment and performance of the agreement will not violate applicable laws or rights and obligations to a third party
  • Recognizes that agreeing and completing the agreement will be binding

Any additional representations or warranties, as well as exceptions, are detailed in Section 6, Goods and Services Warranty.

8. Indemnification

If a seller violates any of its obligations, representations or warranties from this agreement, they shall indemnify, defend and hold Worldwide Supply, as well as our respective directors and employees, harmless from any damages, losses, liabilities and expenses arising from the seller’s violation. The same applies should claims come about that the goods or services violate the intellectual rights of a third party.

9. Governing Law

If Worldwide Supply and a seller operating in North America or South America accept the terms and conditions of this agreement, the laws of New Jersey, a U.S. state, will govern the contract, exclusive of conflicts of law provisions that would allow or require the adherence of statutes from another jurisdiction.

If Worldwide Supply and a seller operating in Europe accept the terms and conditions of this outlined agreement, the laws of the Netherlands will oversee and govern the agreement, exclusive of conflicts of law provisions that would permit or mandate the inclusion of laws from another jurisdiction.

10. Dispute Resolution and Arbitration

For agreements between Worldwide Supply and a seller operating in North America or South America, all claims, controversies or disputes coming from or related to the goods and services of this agreement will complete resolution exclusively via binding arbitration, per the Commercial Arbitration Rules of the American Arbitration Association. Three arbitrators of Sussex County, New Jersey, will make the final determination. The initiation of judicial proceedings concerning a claim does not serve as a waiver to arbitration.

For agreements between Worldwide Supply and a seller operating in Europe, all claims, disputes or controversies resulting from or relating to the agreed-upon goods and services of the agreement shall undergo exclusive resolution by binding arbitration in Amsterdam, Netherlands.

In the event of an arbitration, suit or action, the prevailing party will have the right to recover expenses related to the legal process.

11. Notices

All notices, approvals and other communications between the seller and Worldwide Supply must use of one of the following methods:

  • Facsimile
  • Email
  • Certified mail
  • Overnight express mail

The seller will direct notifications to the contact details provided by each party in the purchase order.

12. Miscellaneous

In the event of one of the following instances affecting the seller or ourselves, the inaction and delays shall be excused:

  • Strikes
  • Lockouts
  • Hostile action
  • Fire
  • Casualty
  • Embargoes
  • Supply shortage

If the event continues for more than 10 days, however, the seller or Worldwise Supply is free to end the agreement.

This agreement, which is for the exclusive benefit of Worldwide Supply and the seller, is the final, complete and exclusive statement of the terms and conditions for the purchase and sale of goods and services — unless modified through a separate written agreement signed by the seller and Worldwide Supply. Should any provision be found void and unenforceable by a court of law in the appropriate jurisdiction, all other provisions will remain in effect.

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